uLIBRARY a division of Ulverscroft Large Print Books Limited whose registered office address is The Green, Bradgate Road, Anstey, Leicester, LE7 7FU under company number 1068776 are committed to protecting and respecting your privacy.
For the purpose of GDPR, the data controller is Ulverscroft Large Print Books Limited of The Green, Bradgate Road, Anstey, Leicester, LE7 7FU.
1. Information we may collect from you
1.1 We may collect and process the following data about you:
1.1.1 Information that you provide by filling in forms on our site ulverscroftulibrary.com (“site”) or in our uLIBRARY app. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
1.1.2 If you contact us, we may keep a record of that correspondence.
1.1.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
1.1.4 Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. This data is only collected if you switch on Statistical Cookies (Google Analytics). 1.2 The legal basis for processing any personal data held by us is ‘consent’.
2. IP address and cookies
2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Cookies are separated in to two groups: Necessary Cookies and Statistical Cookies. The individual can select whether statistical cookies are active. 2.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us: 2.2.1 To estimate our audience size and usage pattern. 2.2.2 To store information about your preferences, and so allow us to customise our site according to your individual interests. 2.2.3 To speed up your searches. 2.2.4 To recognise you when you return to our site.
However, if you turn off necessary cookies in your browser you may be unable to access certain parts of our site and you will not be able to carry out a transaction with us.
3.3 If you do nothing other than read pages or download information while using this web site, we will capture and store information about your visit. This information will not identify you; it relates to:
3.3.1 the Internet domain (e.g. www.company.co.uk) and IP address from which you access the web site.
3.3.2 the type of browser (Internet Explorer, Google Chrome, etc) and operating system (Windows, Mac, UNIX) you use.
3.3.3 the date and time of your visit.
3.3.4 the pages you visit.
3.3.5 the address of the web site from which you linked to us (if applicable).
3.4 We use this information to make each visit more rewarding, and to provide us with information to help improve our service. We do not know (and do not want to know) the identities of people who visit us in this way.
4. What are cookies? General information
4.1 A cookie is a small text file, typically of letters and numbers, downloaded to your computer when you access websites. Typically, they contain the following information: a site name and unique user ID, the duration of the cookie's abilities and effects, and a random number. As a rule, cookies cannot be used to reveal your identity or personally identifying information.
4.3 Generally, the role of cookies is beneficial, making your interaction with frequently visited sites smoother with no extra effort on your part. Without cookies, online shopping would be much harder. Without cookies, some websites will become less interactive with the cookie option turned off.
4.4 Most common cookies:
4.4.1 Necessary or session cookies: These cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google Chrome). These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website. They can also be used for security to access your Internet banking or email.
4.4.2 We use Google Analytics to store information such as geographical location and IP address. Please see List of Website Cookies below for information on individual statistical cookies and their purpose.
4.5 Further information can be found at http://www.allaboutcookies.org 4.6 List of website cookies Necessary cookies (3) Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Necessary cookies (3)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
|marketing.ulverscroftdigital.com||PHPSESSID||Firsty* / Ulverscroft**||Used to establish a user session and pass data||Session||Session|
|firsty.ulverscroftdigital.com||PHPSESSID||Firsty* / Ulverscroft**||Used to establish a user session and pass data||Session||Session|
|marketing.ulverscroftulibrary.com||ci_session||Firsty - CodeIgniter Platform||Used to establish a user session and pass data||Session||Session|
Marketing cookies (5)
|ulverscroftulibrary.com||__unam||ShareThis||Social bookmarking||9 Months||Persistent|
|sharethis.com||__stid||ShareThis||Social bookmarking||1 Year||Persistent|
|addtoany.com||__cfduid||AddToAny||Social bookmarking||1 Year||Persistent|
|addtoany.com||uvc||AddToAny||Social bookmarking||1 Year||Session|
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
|marketing.ulverscroftdigital.com||PHPSESSID||Ulverscroft**||Stored in a database and used for tracking users or other purposes||Session||Session|
|firsty.ulverscroftdigital.com||PHPSESSID||Ulverscroft**||Stored in a database and used for tracking users or other purposes||Session||Session|
*Cookies used by Firsty for establishing a user session and passing data.
**Ulverscroft may or may not use for storing the cookie in a database to be used for tracking users or other purposes (Ulverscroft to confirm how they are used) which would make the cookies unnecessary. Cookies could also be used for the same purpose as Firsty.
How to disable cookies
For information about how to restrict, delete and/or block cookies from your web browser, please visit the Cookies & You website.
5. Where we store your personal data
5.2 All information you provide to us is stored on our secure servers in a secure UK data centre. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6. Uses made of the information
6.1 We use information held about you in the following ways:
6.1.1 To ensure that content from our site is presented in the most effective manner for you and for your computer.
6.1.2 To provide you with information, products or services that you request from us or which we feel may interest you, but only where you have consented to be contacted for such purposes.
6.1.3 To carry out our obligations arising from any contracts entered into between you and us.
6.1.4 To allow you to participate in interactive features of our service, when you choose to do so.
6.1.5 To notify you about changes to our service.
6.2 If you are an existing customer, we can only contact you by electronic means (e-mail or SMS) with information about goods and services if you have specifically consented to this. Consent is given on our subscribe page.
6.3 If you are a new customer we will contact you by electronic means only if you have consented to this via our subscribe page.
6.4 If you have subscribed to request information about our products and services and no longer want us to use your data in this way (as set out above) and to stop receiving such information please tick the unsubscribe box situated on the form on which we collect your data or the unsubscribe link on our emails..
6.5 We do not disclose information about identifiable individuals to any company other than Ulverscroft Large Print Books Limited, of which uLIBRARY is a division. In addition data on identifiable individuals is only accessible by authorised senior employees of Ulverscroft Large Print Books Limited for support purposes.
7. Disclosure of your information
7.1 We may disclose your personal information to third parties in specific situations:
7.1.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
7.1.2 If Ulverscroft Large Print Books Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
8. Your rights
8.1 You have the right to ask us not to process your personal data for marketing purposes. Your data will only be used to send marketing emails to you as an individual. You can exercise your right to prevent such processing by checking the unsubscribe box on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
8.2 You have the right to access information held about you. We have a legal responsibility to respond within 30 days. There is no charge for this. You can exercise the right at any time by contacting us at firstname.lastname@example.org
8.3 You have the right to request us to delete any personal data we hold on you. We have a legal responsibility to act on this within 30 days. There is no charge for this. You can exercise the right at any time by contacting us at email@example.com
8.4 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
9 Access to information
The General Data Protection Regulations (GDPR) gives you the right to access information held about you. Your right of access (subject access) can be exercised in accordance to GDPR. Any subject access request will be responded to within one month of receipt.